/* ══════════════════════════════════════════════════
   donna · Centre d'Aide PWA mobile — styles
   Adapté du mockup donna__13_ pour s'intégrer dans le 
   système de vues PWA existant (.view + .scroll).
   Tous les styles préfixés .pwa-aide-* pour pas conflit.
   ══════════════════════════════════════════════════ */

/* Hide tabbar PWA quand on est sur les vues fullscreen (article / ticket).
   Le composer du ticket et la lecture article ont besoin de la pleine
   hauteur. Le retour se fait via le bouton back de la topbar. */
body.pwa-aide-hide-tabbar #tabbar,
body.pwa-aide-hide-tabbar #__pwa_tabbar_host {
  display: none !important;
}

/* Les 3 vues PWA aide partagent le même flex layout.
   La règle globale `body.is-mobile.pwa-active #pwa-root .view.active` 
   qui a `display:flex !important` s'applique aussi → on garde le flow. */
.pwa-root .view[data-view="aide"],
.pwa-root .view[data-view="aide-article"],
.pwa-root .view[data-view="aide-ticket"],
.pwa-root .view[data-view="aide-tickets-all"] {
  background: var(--bg);
}

/* Force le layout flex column pour la vue ticket fullscreen.
   Le composer doit être en flex-shrink:0 en bas, la conversation
   prend l'espace restant et scrolle. La tabbar PWA est cachée
   sur cette vue (classe body.pwa-aide-hide-tabbar). */
body.is-mobile.pwa-active #pwa-root .view[data-view="aide-ticket"].active {
  display: flex !important;
  flex-direction: column !important;
  overflow: hidden !important;
}

/* Le scroll interne du ticket (la conv) doit occuper tout l'espace 
   disponible entre suggest strip et composer. Override le padding-bottom
   global qui ajouterait l'espace pour la tabbar (qu'on cache ici). */
body.is-mobile.pwa-active #pwa-root .view[data-view="aide-ticket"].active .pwa-aide-tk-conv-wrap {
  flex: 1 1 auto !important;
  min-height: 0 !important;
  padding-bottom: 0 !important;
  overflow-y: auto !important;
  -webkit-overflow-scrolling: touch;
}

/* ─────────────── HOME ─────────────── */
.pwa-aide-scroll {
  flex: 1;
  overflow-y: auto;
  -webkit-overflow-scrolling: touch;
  scrollbar-width: none;
}
.pwa-aide-scroll::-webkit-scrollbar { display: none; }

.pwa-aide-topbar {
  flex-shrink: 0;
  padding: 6px 14px 10px;
  display: flex; align-items: center; gap: 10px;
  background: var(--bg);
}
.pwa-aide-topbar-btn {
  width: 38px; height: 38px;
  border-radius: 50%;
  display: grid; place-items: center;
  color: var(--text-dim);
  background: transparent;
  border: none;
  cursor: pointer;
}
.pwa-aide-topbar-btn:active { background: var(--s2); }
.pwa-aide-topbar-title {
  flex: 1;
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-weight: 700;
  font-size: 17px;
  letter-spacing: -.3px;
  color: var(--text);
  min-width: 0;
}
.pwa-aide-topbar-title small {
  display: block;
  font-family: 'JetBrains Mono', monospace;
  font-size: 10px;
  font-weight: 500;
  color: var(--muted);
  letter-spacing: .4px;
  text-transform: uppercase;
  margin-bottom: 2px;
}

/* Hero */
.pwa-aide-hdr {
  padding: 6px 20px 14px;
  flex-shrink: 0;
}
.pwa-aide-hdr h1 {
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-weight: 800;
  font-size: 26px;
  letter-spacing: -.6px;
  line-height: 1.15;
  color: var(--text);
  margin: 0;
}
.pwa-aide-hdr h1 .grad {
  background: linear-gradient(120deg, var(--accent), color-mix(in srgb, var(--accent) 60%, var(--text)));
  -webkit-background-clip: text;
  background-clip: text;
  -webkit-text-fill-color: transparent;
}

/* Search */
.pwa-aide-search {
  margin: 0 16px 14px;
  display: flex; align-items: center; gap: 10px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 11px 14px;
}
.pwa-aide-search:focus-within {
  border-color: var(--accent);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 15%, transparent);
}
.pwa-aide-search svg { color: var(--muted); flex-shrink: 0; }
.pwa-aide-search input {
  flex: 1; min-width: 0;
  border: none;
  background: transparent;
  outline: none;
  font: inherit;
  font-size: 14px;
  color: var(--text);
}
.pwa-aide-search input::placeholder { color: var(--muted); }
.pwa-aide-search-clear {
  background: transparent; border: none;
  color: var(--muted);
  cursor: pointer;
  display: grid; place-items: center;
  padding: 0;
}

/* Chips */
.pwa-aide-chips {
  display: flex; gap: 6px;
  padding: 0 16px 14px;
  overflow-x: auto;
  scrollbar-width: none;
  flex-shrink: 0;
}
.pwa-aide-chips::-webkit-scrollbar { display: none; }
/* [#aide-chip-fix v619] Spécificité forcée : .pwa-root button (border:none; background:none;
   color:inherit; font-size:inherit) battait .pwa-aide-chip en spécificité (0,1,1 vs 0,1,0)
   → bordure invisible, texte noir hérité du parent à 16px. Maintenant .pwa-aide-chips
   .pwa-aide-chip (spec 0,2,0) gagne. Ticket Anthony #82 : bordure visible + texte réduit. */
.pwa-aide-chips .pwa-aide-chip {
  flex-shrink: 0;
  padding: 5px 11px;
  background: transparent;
  border: 1px solid var(--border);
  border-radius: 999px;
  font-size: 10px;
  font-weight: 600;
  color: var(--text);
  cursor: pointer;
  white-space: nowrap;
  font-family: inherit;
  letter-spacing: .15px;
  line-height: 1.4;
  transition: background .15s, transform .1s, border-color .15s;
}
.pwa-aide-chips .pwa-aide-chip:active {
  background: var(--s2);
  border-color: var(--text-dim);
  transform: scale(.96);
}

/* Sections */
.pwa-aide-section {
  padding: 4px 16px 18px;
}
.pwa-aide-section-h {
  display: flex; align-items: center; gap: 8px;
  margin-bottom: 10px;
  padding: 0 4px;
}
.pwa-aide-section-h h2 {
  font-size: 12px;
  font-weight: 700;
  letter-spacing: .4px;
  text-transform: uppercase;
  color: var(--muted);
  margin: 0;
}
.pwa-aide-section-h .count {
  font-family: 'JetBrains Mono', monospace;
  font-size: 10px;
  font-weight: 600;
  background: var(--s2);
  color: var(--text-dim);
  padding: 1px 5px;
  border-radius: 3px;
}
.pwa-aide-section-h .more {
  margin-left: auto;
  font-size: 11.5px;
  font-weight: 500;
  color: var(--accent);
  display: inline-flex; align-items: center; gap: 3px;
  background: transparent;
  border: none;
  cursor: pointer;
  font-family: inherit;
}

/* Tickets cards Home */
.pwa-aide-tk {
  display: block;
  background: var(--surface);
  /* [#card-borders v603] color-mix sur var(--text) → bordure adaptative qui
     reste visible sur tous les thèmes (light/dark/noir/ardoise). var(--border)
     seul était trop subtil, en particulier sur noir (text=blanc, border=#1f1f27
     quasi invisible sur fond noir). */
  border: 1px solid color-mix(in srgb, var(--text) 30%, transparent);
  border-radius: 12px;
  padding: 14px;
  margin-bottom: 10px;
  cursor: pointer;
  text-align: left;
  width: 100%;
  font-family: inherit;
  color: inherit;
  box-shadow: 0 1px 3px color-mix(in srgb, var(--text) 12%, transparent);
}
.pwa-aide-tk:active {
  transform: scale(.99);
  background: var(--s2);
}
.pwa-aide-tk.unread {
  border-color: color-mix(in srgb, var(--accent) 35%, var(--border));
  background: color-mix(in srgb, var(--accent) 4%, var(--surface));
  box-shadow: 0 2px 6px color-mix(in srgb, var(--accent) 15%, transparent);
}
.pwa-aide-tk-r1 {
  display: flex; align-items: center; gap: 7px;
  margin-bottom: 6px;
}
.pwa-aide-tk-id {
  font-family: 'JetBrains Mono', monospace;
  font-size: 10.5px;
  font-weight: 600;
  color: var(--muted);
}
.pwa-aide-tk-status {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 9.5px;
  font-weight: 700;
  letter-spacing: .4px;
  text-transform: uppercase;
  padding: 1px 6px;
  border-radius: 3px;
}
.pwa-aide-tk-status[data-s="in_progress"] {
  color: var(--tiede);
  background: color-mix(in srgb, var(--tiede) 14%, transparent);
}
.pwa-aide-tk-status[data-s="open"] {
  color: var(--accent);
  background: color-mix(in srgb, var(--accent) 14%, transparent);
}
.pwa-aide-tk-status[data-s="resolved"] {
  color: var(--green);
  background: color-mix(in srgb, var(--green) 14%, transparent);
}
.pwa-aide-tk-status .dot {
  width: 5px; height: 5px;
  border-radius: 50%;
  background: currentColor;
}
.pwa-aide-tk-ago {
  margin-left: auto;
  font-family: 'JetBrains Mono', monospace;
  font-size: 10px;
  color: var(--muted);
}
.pwa-aide-tk-subj {
  font-size: 13.5px;
  font-weight: 600;
  color: var(--text);
  line-height: 1.3;
  margin-bottom: 5px;
  padding-right: 10px;
}
.pwa-aide-tk-prev {
  font-size: 11.5px;
  color: var(--text-dim);
  line-height: 1.45;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
  margin-bottom: 8px;
}
.pwa-aide-tk-foot {
  display: flex; align-items: center; gap: 6px;
  font-size: 11px;
  color: var(--text-dim);
}
.pwa-aide-tk-foot .av {
  width: 18px; height: 18px;
  border-radius: 50%;
  background: var(--s3, var(--s2));
  display: grid; place-items: center;
  font-size: 9px; font-weight: 700;
  letter-spacing: .3px;
  color: var(--text-dim);
  flex-shrink: 0;
}
.pwa-aide-tk-foot .av.ai {
  background: var(--accent);
  color: #fff;
}
.pwa-aide-tk-foot .unread-pill {
  margin-left: auto;
  background: var(--accent);
  color: #fff;
  font-size: 9.5px;
  font-weight: 700;
  padding: 1px 6px;
  border-radius: 999px;
  font-family: 'JetBrains Mono', monospace;
}

/* Categories grid */
.pwa-aide-cats {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 10px;
}
.pwa-aide-cat {
  background: var(--surface);
  /* [#card-borders v603] cf. .pwa-aide-tk */
  border: 1px solid color-mix(in srgb, var(--text) 30%, transparent);
  border-radius: 12px;
  padding: 14px 13px 13px;
  cursor: pointer;
  text-align: left;
  font-family: inherit;
  color: inherit;
  width: 100%;
  box-shadow: 0 1px 3px color-mix(in srgb, var(--text) 12%, transparent);
}
.pwa-aide-cat:active {
  background: var(--s2);
  transform: scale(.98);
}
.pwa-aide-cat-ico {
  width: 32px; height: 32px;
  border-radius: 8px;
  display: grid; place-items: center;
  margin-bottom: 8px;
}
.pwa-aide-cat-t {
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
  margin-bottom: 1px;
  letter-spacing: -.1px;
}
.pwa-aide-cat-m {
  font-family: 'JetBrains Mono', monospace;
  font-size: 10px;
  color: var(--muted);
  font-weight: 500;
  letter-spacing: .4px;
  text-transform: uppercase;
}

/* Popular */
.pwa-aide-pop {
  background: var(--surface);
  /* [#card-borders v603] cf. .pwa-aide-tk */
  border: 1px solid color-mix(in srgb, var(--text) 30%, transparent);
  border-radius: 12px;
  overflow: hidden;
  box-shadow: 0 1px 3px color-mix(in srgb, var(--text) 12%, transparent);
}
.pwa-aide-pop-item {
  display: flex; align-items: center; gap: 11px;
  padding: 11px 13px;
  width: 100%;
  text-align: left;
  background: transparent;
  border: none;
  cursor: pointer;
  /* [#card-borders v603] separator entre items aussi adaptatif */
  border-bottom: 1px solid color-mix(in srgb, var(--text) 18%, transparent);
  font-family: inherit;
  color: inherit;
}
.pwa-aide-pop-item:last-child { border-bottom: none; }
.pwa-aide-pop-item:active { background: var(--s2); }
.pwa-aide-pop-num {
  font-family: 'JetBrains Mono', monospace;
  font-size: 11px;
  font-weight: 600;
  color: var(--muted);
  width: 18px;
  flex-shrink: 0;
}
.pwa-aide-pop-body { flex: 1; min-width: 0; }
.pwa-aide-pop-t {
  font-size: 12.5px;
  font-weight: 500;
  color: var(--text);
  margin-bottom: 2px;
  line-height: 1.3;
}
.pwa-aide-pop-m {
  font-family: 'JetBrains Mono', monospace;
  font-size: 9.5px;
  color: var(--muted);
  letter-spacing: .4px;
  text-transform: uppercase;
  font-weight: 500;
}
.pwa-aide-pop-arr {
  color: var(--muted);
  flex-shrink: 0;
}

/* Search results overlay */
.pwa-aide-results {
  background: var(--surface);
  border-top: 1px solid var(--border);
  flex: 1;
  overflow-y: auto;
  scrollbar-width: none;
}
.pwa-aide-results::-webkit-scrollbar { display: none; }

.pwa-aide-tldr {
  margin: 14px 14px 16px;
  padding: 14px 14px 13px;
  background: linear-gradient(135deg, color-mix(in srgb, var(--accent) 6%, var(--surface)), var(--surface));
  border: 1px solid color-mix(in srgb, var(--accent) 25%, var(--border));
  border-radius: 8px;
}
.pwa-aide-tldr-h {
  display: flex; align-items: center; gap: 6px;
  font-family: 'JetBrains Mono', monospace;
  font-size: 9.5px;
  font-weight: 700;
  letter-spacing: .6px;
  text-transform: uppercase;
  color: var(--accent);
  margin-bottom: 8px;
}
.pwa-aide-tldr-h .blink {
  width: 5px; height: 5px;
  border-radius: 50%;
  background: var(--accent);
  animation: pwaAideBlink 1.4s infinite;
  margin-left: auto;
}
.pwa-aide-tldr-h .gen {
  font-weight: 500;
  color: var(--muted);
  letter-spacing: .4px;
  text-transform: none;
}
@keyframes pwaAideBlink { 50% { opacity: .3; } }
.pwa-aide-tldr-body {
  font-size: 12.5px;
  color: var(--text);
  line-height: 1.5;
}
.pwa-aide-tldr-body code {
  font-family: 'JetBrains Mono', monospace;
  font-size: 11px;
  background: color-mix(in srgb, var(--accent) 10%, transparent);
  color: var(--accent);
  padding: 1px 4px;
  border-radius: 3px;
  font-weight: 500;
}
.pwa-aide-tldr-body strong { font-weight: 600; }
.pwa-aide-tldr-cites {
  display: flex; flex-wrap: wrap; gap: 5px;
  margin-top: 10px;
}
.pwa-aide-tldr-cite {
  font-size: 10.5px;
  font-weight: 500;
  padding: 3px 8px;
  background: var(--surface);
  border: 1px solid color-mix(in srgb, var(--accent) 25%, var(--border));
  border-radius: 999px;
  color: var(--accent);
  cursor: pointer;
  font-family: inherit;
}
.pwa-aide-tldr-cite sup {
  font-weight: 700;
  margin-right: 3px;
}

.pwa-aide-res-section {
  padding: 0 14px 14px;
}
.pwa-aide-res-section-h {
  font-family: 'JetBrains Mono', monospace;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 1px;
  text-transform: uppercase;
  color: var(--muted);
  margin-bottom: 8px;
  padding: 0 2px;
}
.pwa-aide-res-row {
  display: flex; align-items: center; gap: 11px;
  padding: 11px 13px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 8px;
  margin-bottom: 6px;
  cursor: pointer;
  width: 100%;
  text-align: left;
  font-family: inherit;
  color: inherit;
}
.pwa-aide-res-row:active { background: var(--s2); }
.pwa-aide-res-row .ico-r {
  width: 30px; height: 30px;
  border-radius: 7px;
  background: var(--s2);
  color: var(--text-dim);
  display: grid; place-items: center;
  flex-shrink: 0;
}
.pwa-aide-res-row .ico-r.tk {
  background: color-mix(in srgb, var(--accent) 12%, transparent);
  color: var(--accent);
}
.pwa-aide-res-row .body-r { flex: 1; min-width: 0; }
.pwa-aide-res-row .t {
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
  margin-bottom: 2px;
  line-height: 1.3;
}
.pwa-aide-res-row .t mark {
  background: color-mix(in srgb, var(--accent) 18%, transparent);
  color: var(--accent);
  padding: 0;
  border-radius: 2px;
}
.pwa-aide-res-row .m {
  font-family: 'JetBrains Mono', monospace;
  font-size: 9.5px;
  color: var(--muted);
  letter-spacing: .3px;
  text-transform: uppercase;
  font-weight: 500;
}
.pwa-aide-res-row .arr {
  color: var(--muted);
  flex-shrink: 0;
}

.pwa-aide-results-cta {
  margin: 12px 14px 18px;
  padding: 14px;
  background: var(--bg);
  border: 1px dashed var(--border-hi, var(--border));
  border-radius: 8px;
  text-align: center;
}
.pwa-aide-results-cta .lbl {
  font-size: 11.5px;
  color: var(--text-dim);
  margin-bottom: 9px;
}
.pwa-aide-results-cta .btn {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 8px 14px;
  background: var(--text);
  color: var(--bg);
  border: none;
  border-radius: 4px;
  font-size: 12.5px;
  font-weight: 600;
  cursor: pointer;
  font-family: inherit;
}

/* ─────────────── ARTICLE ─────────────── */
.pwa-aide-art-meta {
  padding: 6px 20px 4px;
  font-family: 'JetBrains Mono', monospace;
  font-size: 10px;
  font-weight: 500;
  letter-spacing: .4px;
  text-transform: uppercase;
  color: var(--muted);
  display: flex; align-items: center; gap: 8px;
}
.pwa-aide-art-meta .cat { color: var(--accent); }
.pwa-aide-art-meta .sep { opacity: .4; }
.pwa-aide-art-h1 {
  padding: 0 20px 8px;
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-weight: 800;
  font-size: 24px;
  letter-spacing: -.5px;
  line-height: 1.2;
  color: var(--text);
  margin: 0;
}
.pwa-aide-art-lede {
  padding: 0 20px 14px;
  font-size: 14px;
  color: var(--text-dim);
  line-height: 1.5;
  margin: 0;
}
.pwa-aide-art-byline {
  display: flex; align-items: center; gap: 10px;
  padding: 0 20px 16px;
  margin: 0 20px 0;
  border-bottom: 1px solid var(--border);
  padding-bottom: 16px;
  padding-left: 0;
  padding-right: 0;
}
.pwa-aide-art-byline .av {
  width: 30px; height: 30px;
  border-radius: 50%;
  background: var(--accent);
  color: #fff;
  display: grid; place-items: center;
  font-size: 11px;
  font-weight: 700;
  flex-shrink: 0;
}
.pwa-aide-art-byline .who {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--text);
}
.pwa-aide-art-byline .when {
  font-family: 'JetBrains Mono', monospace;
  font-size: 10px;
  color: var(--muted);
}
.pwa-aide-art-byline .dur {
  margin-left: auto;
  display: inline-flex; align-items: center; gap: 4px;
  font-family: 'JetBrains Mono', monospace;
  font-size: 10.5px;
  color: var(--text-dim);
  padding: 3px 8px;
  background: var(--s2);
  border-radius: 3px;
  font-weight: 500;
}

/* TOC FAB + drawer */
.pwa-aide-toc-fab {
  position: absolute;
  bottom: 88px;
  right: 14px;
  z-index: 8;
  background: var(--text);
  color: var(--bg);
  width: 46px; height: 46px;
  border-radius: 50%;
  display: grid; place-items: center;
  box-shadow: 0 4px 16px rgba(20,22,31,.18);
  border: none;
  cursor: pointer;
}
[data-theme="noir"] .pwa-aide-toc-fab{
  box-shadow: 0 4px 16px rgba(0,0,0,.5);
}
.pwa-aide-toc-drawer {
  position: absolute;
  left: 0; right: 0; bottom: 0;
  z-index: 10;
  background: var(--surface);
  border-top-left-radius: 18px;
  border-top-right-radius: 18px;
  padding: 18px 20px 24px;
  box-shadow: 0 -8px 24px rgba(20,22,31,.12);
  transform: translateY(100%);
  transition: transform .25s ease;
  max-height: 70%;
  overflow-y: auto;
}
.pwa-aide-toc-drawer[data-open="true"] {
  transform: translateY(0);
}
.pwa-aide-toc-drawer h4 {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: .4px;
  text-transform: uppercase;
  color: var(--muted);
  margin: 0 0 12px;
}
.pwa-aide-toc-item {
  display: block;
  width: 100%;
  text-align: left;
  padding: 10px 12px;
  margin-bottom: 3px;
  background: transparent;
  border: none;
  cursor: pointer;
  font-size: 13.5px;
  color: var(--text-dim);
  border-radius: 4px;
  font-family: inherit;
}
.pwa-aide-toc-item:active,
.pwa-aide-toc-item.active {
  background: var(--s2);
  color: var(--accent);
  font-weight: 600;
}
.pwa-aide-toc-overlay {
  position: absolute;
  inset: 0;
  z-index: 9;
  background: rgba(0,0,0,.4);
  opacity: 0;
  pointer-events: none;
  transition: opacity .2s;
}
.pwa-aide-toc-overlay[data-open="true"] {
  opacity: 1;
  pointer-events: auto;
}

/* Article body */
.pwa-aide-art-body {
  padding: 18px 20px 80px;
}
.pwa-aide-art-body h2 {
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-weight: 700;
  font-size: 18px;
  letter-spacing: -.3px;
  margin: 24px 0 10px;
  color: var(--text);
  scroll-margin-top: 60px;
}
.pwa-aide-art-body h2:first-child { margin-top: 0; }
.pwa-aide-art-body h3 {
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-weight: 700;
  font-size: 15px;
  margin: 18px 0 8px;
  color: var(--text);
  scroll-margin-top: 60px;
}
.pwa-aide-art-body p {
  font-size: 14px;
  line-height: 1.6;
  color: var(--text);
  margin: 0 0 12px;
}
.pwa-aide-art-body ul, .pwa-aide-art-body ol {
  margin: 0 0 12px 18px;
  padding: 0;
}
.pwa-aide-art-body li {
  font-size: 13.5px;
  line-height: 1.55;
  color: var(--text);
  margin-bottom: 5px;
}
.pwa-aide-art-body code {
  font-family: 'JetBrains Mono', monospace;
  font-size: 12px;
  background: var(--s2);
  border: 1px solid var(--border);
  border-radius: 3px;
  padding: 1px 5px;
  color: var(--text);
  font-weight: 500;
}
.pwa-aide-art-body pre {
  background: var(--s2);
  border: 1px solid var(--border);
  border-radius: 8px;
  padding: 12px;
  margin: 0 0 14px;
  overflow-x: auto;
  font-family: 'JetBrains Mono', monospace;
  font-size: 12px;
  line-height: 1.5;
}
.pwa-aide-art-body pre code {
  background: none;
  border: none;
  padding: 0;
}
.pwa-aide-art-body strong {
  font-weight: 600;
  color: var(--text);
}
.pwa-aide-art-body a {
  color: var(--accent);
  text-decoration: underline;
  text-underline-offset: 2px;
}
.pwa-aide-art-body blockquote {
  display: flex; gap: 9px;
  padding: 11px 12px;
  margin: 14px 0;
  border-radius: 8px;
  font-size: 12.5px;
  line-height: 1.5;
  border-left: 3px solid var(--accent);
  background: color-mix(in srgb, var(--accent) 7%, var(--surface));
}
.pwa-aide-art-body blockquote.tip {
  border-left-color: var(--green);
  background: color-mix(in srgb, var(--green) 7%, var(--surface));
}
.pwa-aide-art-body blockquote.warn {
  border-left-color: var(--tiede);
  background: color-mix(in srgb, var(--tiede) 7%, var(--surface));
}
.pwa-aide-art-body blockquote p { margin: 0 0 4px; }
.pwa-aide-art-body blockquote p:last-child { margin: 0; }

.pwa-aide-art-feedback {
  margin: 24px 0 16px;
  padding: 14px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 8px;
}
.pwa-aide-art-feedback h4 {
  font-size: 13px;
  font-weight: 600;
  margin: 0 0 4px;
  color: var(--text);
}
.pwa-aide-art-feedback p {
  font-size: 11.5px;
  color: var(--text-dim);
  margin: 0 0 11px;
}
.pwa-aide-art-feedback .row {
  display: flex; gap: 6px;
}
.pwa-aide-art-feedback button {
  flex: 1;
  padding: 8px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 4px;
  font-size: 12px;
  font-weight: 500;
  color: var(--text-dim);
  display: inline-flex; align-items: center; justify-content: center; gap: 5px;
  cursor: pointer;
  font-family: inherit;
}
.pwa-aide-art-feedback button.up.active {
  background: color-mix(in srgb, var(--green) 12%, transparent);
  border-color: var(--green);
  color: var(--green);
}
.pwa-aide-art-feedback button.down.active {
  background: color-mix(in srgb, var(--chaud) 12%, transparent);
  border-color: var(--chaud);
  color: var(--chaud);
}
.pwa-aide-art-ask {
  margin-top: 8px;
  padding: 10px;
  background: var(--text);
  color: var(--bg);
  border: none;
  border-radius: 4px;
  font-size: 12.5px;
  font-weight: 600;
  cursor: pointer;
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  width: 100%;
  font-family: inherit;
}

/* ─────────────── TICKETS ALL ─────────────── */
.pwa-aide-tk-filters {
  display: flex;
  gap: 6px;
  padding: 0 16px 16px;
  overflow-x: auto;
  scrollbar-width: none;
  flex-shrink: 0;
}
.pwa-aide-tk-filters::-webkit-scrollbar { display: none; }
.pwa-aide-tk-filter {
  flex-shrink: 0;
  padding: 7px 13px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 999px;
  font-size: 12px;
  font-weight: 500;
  color: var(--text-dim);
  cursor: pointer;
  white-space: nowrap;
  font-family: inherit;
  display: inline-flex;
  align-items: center;
  gap: 6px;
}
.pwa-aide-tk-filter span {
  font-family: 'JetBrains Mono', monospace;
  font-size: 10px;
  font-weight: 600;
  background: var(--s2);
  color: var(--muted);
  padding: 1px 5px;
  border-radius: 3px;
}
.pwa-aide-tk-filter.active {
  background: var(--text);
  color: var(--bg);
  border-color: var(--text);
}
.pwa-aide-tk-filter.active span {
  background: rgba(255,255,255,.18);
  color: var(--bg);
}

/* ─────────────── TICKET (conversation) ─────────────── */
.pwa-aide-tk-head {
  padding: 6px 18px 14px;
  flex-shrink: 0;
  border-bottom: 1px solid var(--border);
}
.pwa-aide-tk-head-row {
  display: flex; align-items: center; gap: 8px;
  margin-bottom: 7px;
}
.pwa-aide-tk-head-row .id {
  font-family: 'JetBrains Mono', monospace;
  font-size: 11px;
  font-weight: 600;
  color: var(--muted);
}
.pwa-aide-tk-head-status {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 9.5px;
  font-weight: 700;
  letter-spacing: .4px;
  text-transform: uppercase;
  padding: 2px 6px;
  border-radius: 3px;
}
.pwa-aide-tk-head-status[data-s="open"] {
  color: var(--accent);
  background: color-mix(in srgb, var(--accent) 14%, transparent);
}
.pwa-aide-tk-head-status[data-s="in_progress"] {
  color: var(--tiede);
  background: color-mix(in srgb, var(--tiede) 14%, transparent);
}
.pwa-aide-tk-head-status[data-s="resolved"] {
  color: var(--green);
  background: color-mix(in srgb, var(--green) 14%, transparent);
}
.pwa-aide-tk-head-status .dot {
  width: 5px; height: 5px;
  border-radius: 50%;
  background: currentColor;
}
.pwa-aide-tk-head h1 {
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-weight: 700;
  font-size: 18px;
  letter-spacing: -.3px;
  line-height: 1.25;
  margin: 0 0 6px;
  color: var(--text);
}
.pwa-aide-tk-head-meta {
  font-family: 'JetBrains Mono', monospace;
  font-size: 10px;
  color: var(--muted);
  display: flex; flex-wrap: wrap; gap: 6px;
  letter-spacing: .3px;
  text-transform: uppercase;
  font-weight: 500;
}
.pwa-aide-tk-head-meta .sep { opacity: .4; }

/* Live suggestions strip (IA) */
.pwa-aide-tk-suggest {
  flex-shrink: 0;
  padding: 10px 14px 0;
  background: linear-gradient(180deg, color-mix(in srgb, var(--accent) 6%, var(--bg)), var(--bg));
}
.pwa-aide-tk-suggest-h {
  display: flex; align-items: center; gap: 6px;
  font-family: 'JetBrains Mono', monospace;
  font-size: 9.5px;
  font-weight: 700;
  letter-spacing: .6px;
  text-transform: uppercase;
  color: var(--accent);
  margin-bottom: 8px;
}
.pwa-aide-tk-suggest-h .blink {
  width: 5px; height: 5px;
  border-radius: 50%;
  background: var(--accent);
  animation: pwaAideBlink 1.4s infinite;
  margin-left: auto;
}
.pwa-aide-tk-suggest-h .lbl-t { flex: 1; }
.pwa-aide-tk-suggest-strip {
  display: flex; gap: 8px;
  overflow-x: auto;
  padding-bottom: 12px;
  scrollbar-width: none;
}
.pwa-aide-tk-suggest-strip::-webkit-scrollbar { display: none; }
.pwa-aide-tk-sug {
  flex-shrink: 0;
  width: 200px;
  padding: 12px;
  background: var(--surface);
  border: 1px solid color-mix(in srgb, var(--accent) 25%, var(--border));
  border-radius: 10px;
  text-align: left;
  cursor: pointer;
  position: relative;
  font-family: inherit;
  color: inherit;
  box-shadow: 0 2px 6px color-mix(in srgb, var(--accent) 8%, rgba(20,22,31,.05));
}
.pwa-aide-tk-sug:active {
  transform: scale(.97);
  background: var(--s2);
}
.pwa-aide-tk-sug-match {
  position: absolute;
  top: 8px; right: 8px;
  font-family: 'JetBrains Mono', monospace;
  font-size: 9px;
  font-weight: 700;
  background: var(--accent);
  color: #fff;
  padding: 1px 5px;
  border-radius: 3px;
}
.pwa-aide-tk-sug-t {
  font-size: 12px;
  font-weight: 600;
  color: var(--text);
  line-height: 1.3;
  margin-bottom: 4px;
  padding-right: 32px;
}
.pwa-aide-tk-sug-m {
  font-family: 'JetBrains Mono', monospace;
  font-size: 9.5px;
  color: var(--muted);
  letter-spacing: .3px;
  text-transform: uppercase;
  font-weight: 500;
}
.pwa-aide-tk-suggest-loading {
  padding: 8px 0 16px;
  display: flex; align-items: center; gap: 8px;
  font-size: 11px;
  color: var(--muted);
}
.pwa-aide-tk-suggest-loading .spin {
  width: 12px; height: 12px;
  border: 2px solid var(--border);
  border-top-color: var(--accent);
  border-radius: 50%;
  animation: pwaAideSpin .8s linear infinite;
}
@keyframes pwaAideSpin { to { transform: rotate(360deg); } }

/* Conversation thread */
.pwa-aide-tk-conv-wrap {
  flex: 1;
  overflow-y: auto;
  -webkit-overflow-scrolling: touch;
  scrollbar-width: none;
}
.pwa-aide-tk-conv-wrap::-webkit-scrollbar { display: none; }
.pwa-aide-tk-conv {
  padding: 14px 14px 16px;
}
.pwa-aide-tk-conv-day {
  text-align: center;
  font-family: 'JetBrains Mono', monospace;
  font-size: 9.5px;
  font-weight: 600;
  letter-spacing: 1px;
  text-transform: uppercase;
  color: var(--muted);
  margin: 8px 0 14px;
}
.pwa-aide-msg {
  display: flex; gap: 9px;
  margin-bottom: 14px;
  align-items: flex-start;
}
.pwa-aide-msg[data-from="user"] { flex-direction: row-reverse; }
.pwa-aide-msg-av {
  width: 30px; height: 30px;
  border-radius: 50%;
  display: grid; place-items: center;
  font-size: 10px;
  font-weight: 700;
  letter-spacing: .3px;
  flex-shrink: 0;
}
.pwa-aide-msg-av[data-from="user"] {
  background: var(--s3, var(--s2));
  color: var(--text-dim);
}
.pwa-aide-msg-av[data-from="support"] {
  background: var(--text);
  color: var(--bg);
}
.pwa-aide-msg-av[data-from="ai"] {
  background: var(--accent);
  color: #fff;
}
.pwa-aide-msg-content {
  max-width: 78%;
  padding: 10px 12px;
  border-radius: 14px;
  font-size: 13px;
  line-height: 1.5;
}
.pwa-aide-msg[data-from="user"] .pwa-aide-msg-content {
  background: var(--text);
  color: var(--bg);
  border-bottom-right-radius: 4px;
}
.pwa-aide-msg[data-from="support"] .pwa-aide-msg-content,
.pwa-aide-msg[data-from="ai"] .pwa-aide-msg-content {
  background: var(--surface);
  border: 1px solid var(--border);
  color: var(--text);
  border-bottom-left-radius: 4px;
}
.pwa-aide-msg[data-from="ai"] .pwa-aide-msg-content {
  background: linear-gradient(135deg, color-mix(in srgb, var(--accent) 5%, var(--surface)), var(--surface));
  border-color: color-mix(in srgb, var(--accent) 20%, var(--border));
}
.pwa-aide-msg-content code {
  font-family: 'JetBrains Mono', monospace;
  font-size: 11.5px;
  background: color-mix(in srgb, var(--text) 8%, transparent);
  padding: 1px 4px;
  border-radius: 3px;
}
.pwa-aide-msg[data-from="user"] .pwa-aide-msg-content code {
  background: rgba(255,255,255,.15);
  color: var(--bg);
}
.pwa-aide-msg-head-r {
  font-size: 10.5px;
  color: var(--muted);
  margin-bottom: 5px;
  display: flex; gap: 5px; align-items: center;
}
.pwa-aide-msg[data-from="user"] .pwa-aide-msg-head-r {
  justify-content: flex-end;
}
.pwa-aide-msg-head-r .name {
  font-weight: 600;
  color: var(--text);
}
.pwa-aide-msg[data-from="user"] .pwa-aide-msg-head-r .name { display: none; }
.pwa-aide-msg-head-r .tag {
  font-family: 'JetBrains Mono', monospace;
  font-size: 8.5px;
  font-weight: 700;
  letter-spacing: .5px;
  padding: 1px 5px;
  border-radius: 2px;
}
.pwa-aide-msg-head-r .tag.ai {
  background: var(--accent);
  color: #fff;
}
.pwa-aide-msg-head-r .tag.team {
  background: var(--text);
  color: var(--bg);
}
.pwa-aide-msg-head-r .time {
  font-family: 'JetBrains Mono', monospace;
}
.pwa-aide-msg-content p { margin: 0 0 6px; }
.pwa-aide-msg-content p:last-child { margin: 0; }
.pwa-aide-msg-attach {
  display: inline-flex; align-items: center; gap: 6px;
  margin-top: 6px;
  padding: 6px 9px;
  background: rgba(255,255,255,.15);
  border: 1px solid rgba(255,255,255,.25);
  border-radius: 4px;
  font-size: 11px;
}
.pwa-aide-msg[data-from="support"] .pwa-aide-msg-attach,
.pwa-aide-msg[data-from="ai"] .pwa-aide-msg-attach {
  background: var(--s2);
  border-color: var(--border);
  color: var(--text-dim);
}

/* Composer */
.pwa-aide-composer {
  flex-shrink: 0;
  padding: 8px 12px calc(14px + env(safe-area-inset-bottom, 0px));
  background: var(--surface);
  border-top: 1px solid var(--border);
  display: flex;
  align-items: flex-end;
  gap: 8px;
  position: relative;
  z-index: 2;
}

/* [#aide-pwa-kb v627] Quand le clavier iOS est ouvert (classe posée par
   _setupKbHandler de support.js), on remonte le composer de la hauteur du
   clavier (CSS var --sup-kb-offset). Sinon le clavier passe par-dessus et
   on voit pas ce qu'on tape. La conv-wrap aussi se réduit en conséquence. */
body.is-mobile.pwa-active.aide-composer-kb-open .pwa-aide-composer {
  transform: translateY(calc(-1 * var(--sup-kb-offset, 0px)));
  transition: transform .18s ease-out;
}
body.is-mobile.pwa-active.aide-composer-kb-open .pwa-aide-tk-conv-wrap {
  padding-bottom: calc(var(--sup-kb-offset, 0px) + 8px) !important;
}
.pwa-aide-composer-icon {
  width: 36px; height: 36px;
  border-radius: 50%;
  background: transparent;
  border: none;
  display: grid; place-items: center;
  color: var(--text-dim);
  cursor: pointer;
  flex-shrink: 0;
}
.pwa-aide-composer textarea {
  flex: 1;
  min-height: 36px;
  max-height: 90px;
  padding: 9px 12px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 18px;
  font: inherit;
  font-size: 13.5px;
  color: var(--text);
  resize: none;
  outline: none;
}
.pwa-aide-composer textarea:focus { border-color: var(--accent); }
.pwa-aide-composer .send {
  width: 36px; height: 36px;
  border-radius: 50%;
  background: var(--accent);
  color: #fff;
  border: none;
  display: grid; place-items: center;
  cursor: pointer;
  flex-shrink: 0;
}
.pwa-aide-composer .send:disabled {
  opacity: .4;
  cursor: not-allowed;
}

/* Loaders */
.pwa-aide-loader {
  display: flex; align-items: center; justify-content: center; gap: 10px;
  padding: 60px 20px;
  color: var(--muted);
  font-size: 13px;
}
.pwa-aide-loader .spin {
  width: 16px; height: 16px;
  border: 2px solid var(--border);
  border-top-color: var(--accent);
  border-radius: 50%;
  animation: pwaAideSpin .8s linear infinite;
}
.pwa-aide-error {
  text-align: center;
  padding: 40px 20px;
  color: var(--chaud, #d64560);
  font-size: 13px;
}
.pwa-aide-empty {
  text-align: center;
  padding: 40px 20px;
  color: var(--muted);
  font-size: 13px;
}

/* ─── Action menu (drawer iOS-style) ─────────────────────── */
/* z-index ultra-haut pour passer au-dessus du bandeau impersonation (999999),
   sheets PWA (99998-99999), et tout autre overlay. */
.pwa-aide-action-menu-overlay {
  position: fixed !important;
  inset: 0 !important;
  background: rgba(0, 0, 0, .42) !important;
  z-index: 9999999 !important;
  display: flex !important;
  align-items: flex-end !important;
  opacity: 0;
  transition: opacity .22s ease;
}
.pwa-aide-action-menu-overlay.open {
  opacity: 1;
}
.pwa-aide-action-menu {
  width: 100%;
  background: var(--surface, #ffffff);
  color: var(--text, #14161f);
  border-top-left-radius: 20px;
  border-top-right-radius: 20px;
  padding: 8px 12px calc(20px + env(safe-area-inset-bottom, 0px));
  transform: translateY(100%);
  transition: transform .25s cubic-bezier(.4, 0, .2, 1);
  box-shadow: 0 -8px 32px rgba(0, 0, 0, .18);
  max-height: 80vh;
  overflow-y: auto;
}
.pwa-aide-action-menu-overlay.open .pwa-aide-action-menu {
  transform: translateY(0);
}
.pwa-aide-action-menu-h {
  font-family: 'JetBrains Mono', monospace;
  font-size: 10.5px;
  font-weight: 700;
  letter-spacing: 1px;
  text-transform: uppercase;
  color: var(--muted);
  text-align: center;
  padding: 14px 0 10px;
  border-bottom: 1px solid var(--border);
  margin-bottom: 6px;
}
.pwa-aide-action-item {
  display: flex;
  align-items: center;
  gap: 14px;
  width: 100%;
  background: transparent;
  border: none;
  padding: 14px 8px;
  border-radius: 10px;
  font-family: inherit;
  font-size: 15px;
  font-weight: 500;
  color: var(--text);
  text-align: left;
  cursor: pointer;
  border-bottom: 1px solid var(--border);
}
.pwa-aide-action-item:last-child { border-bottom: none; }
.pwa-aide-action-item:active { background: var(--s2); }
.pwa-aide-action-item .ico {
  width: 24px;
  height: 24px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 16px;
  flex-shrink: 0;
}
.pwa-aide-action-item.danger { color: var(--chaud, #d64560); }
.pwa-aide-action-item.cancel {
  justify-content: center;
  font-weight: 600;
  margin-top: 8px;
  background: var(--s2);
  border-radius: 12px;
  border: none;
  color: var(--accent);
}
.pwa-aide-action-item.cancel:active { background: var(--s3, var(--s2)); }

/* [#cta-card-pwa-fix v619] La card "Pas de réponse ?" en bas de la home aide PWA
   utilise les classes .aide-cta-card de aide.css (partagé avec desktop). Mais
   .pwa-root button (border:none; background:none) bat .aide-cta-card (0,1,1 vs 0,1,0)
   → ni bordure ni gradient visible sur PWA. Override avec .pwa-root .aide-cta-card
   (0,2,0) qui restore le rendu desktop. Ticket Anthony : "bordure comme sur desktop". */
.pwa-root .aide-cta-card {
  background: linear-gradient(135deg,
    color-mix(in srgb, var(--accent) 8%, var(--surface)),
    color-mix(in srgb, var(--accent) 3%, var(--surface))
  );
  border: 1px solid color-mix(in srgb, var(--accent) 38%, transparent);
}

/* [#card-borders-pwa-fix v619] Mêmes overrides pour les cards tickets et catégories,
   qui sont aussi des <button> et perdent bordure + background à cause de
   .pwa-root button (border:none; background:none). Restauration des styles définis
   plus haut, avec spec 0,2,0 qui bat .pwa-root button (0,1,1). Ticket Anthony :
   "mêmes bordures sur tickets et catégories". */
.pwa-root .pwa-aide-tk {
  background: var(--surface);
  border: 1px solid color-mix(in srgb, var(--text) 30%, transparent);
}
.pwa-root .pwa-aide-tk.unread {
  background: color-mix(in srgb, var(--accent) 4%, var(--surface));
  border-color: color-mix(in srgb, var(--accent) 35%, var(--border));
}
.pwa-root .pwa-aide-cat {
  background: var(--surface);
  border: 1px solid color-mix(in srgb, var(--text) 30%, transparent);
}