/* ═══════════════════════════════════════════════════════════════════════════
   support.css — Page Support utilisateur (intégration mockups Margot)
   v540+ · Avril 2026
   
   Réutilise les tokens donna : --bg, --surface, --s2, --border, --text,
   --text-dim, --muted, --accent, --tiede, --chaud, --green, --mauve.
   Pas de nouveaux tokens.
   ═══════════════════════════════════════════════════════════════════════════ */

#page-support {
  margin-left: 56px;
  background: var(--bg);
}

/* Sous shell-v2 : kill le padding de .shellv2-main quand page-support est visible
   Approche multi-fallback : (1) classe support-lock ajoutée par JS, (2) :has() moderne */
body.shell-v2-on .shellv2-main.support-lock,
body.shell-v2-on #shellv2-main.support-lock,
body.shell-v2-on .shellv2-main:has(> #page-support:not([style*="none"])),
body.shell-v2-on #shellv2-main:has(> #page-support:not([style*="none"])) {
  padding: 0 !important;
  padding-top: 0 !important;
  padding-bottom: 0 !important;
  padding-left: 0 !important;
  padding-right: 0 !important;
  gap: 0 !important;
  overflow: hidden !important;
}
body.shell-v2-on #page-support {
  margin-left: 0 !important;
  height: 100%;
  max-height: 100%;
  overflow: hidden;
}
body.shell-v2-on #page-support[style*="display: none"],
body.shell-v2-on #page-support[style*="display:none"] {
  display: none !important;
}
body.shell-v2-on #page-support:not([style*="none"]) {
  display: flex !important;
  flex-direction: column;
  flex: 1 1 auto;
}

/* ════════════════════════════════════════════════════════════════════════════
   Cacher le FAB "donna IA" quand on est sur Support (desktop + PWA)
   - Desktop : #da-fab-desktop, masqué quand page-support visible
   - PWA : #pwa-donna-fab, masqué quand vue support ou support-detail active
   ════════════════════════════════════════════════════════════════════════════ */

/* Desktop : utilise :has() pour détecter si page-support est visible */
body.shell-v2-on:has(#page-support:not([style*="none"])) #da-fab-desktop {
  display: none !important;
}

/* PWA : view support ou support-detail active */
body.is-mobile.pwa-active:has(.pwa-root [data-view="support"].active) #pwa-donna-fab,
body.is-mobile.pwa-active:has(.pwa-root [data-view="support-detail"].active) #pwa-donna-fab {
  display: none !important;
}

/* ════════════════════════════════════════════
   LAYOUT — two-pane Gmail-style desktop
   ════════════════════════════════════════════ */
.sup-app {
  display: grid;
  grid-template-columns: 380px 1fr;
  height: 100%;
  background: var(--bg);
}
@media (max-width: 1180px) {
  .sup-app { grid-template-columns: 320px 1fr; }
}
@media (max-width: 900px) {
  .sup-app { grid-template-columns: 1fr; }
  .sup-app.detail-open .sup-list-pane { display: none; }
  .sup-app:not(.detail-open) .sup-conv-pane { display: none; }
}

/* ════════════════════════════════════════════
   PANE 1 — LISTE DES TICKETS
   ════════════════════════════════════════════ */
.sup-list-pane {
  background: var(--surface);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  height: 100%;
  overflow: hidden;
}

.sup-list-head {
  padding: 18px 20px 14px;
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  gap: 10px;
}
.sup-list-title {
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-weight: 700;
  font-size: 18px;
  letter-spacing: -.3px;
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--text);
}
.sup-list-title .count {
  font-family: 'JetBrains Mono', monospace;
  font-size: 11px;
  font-weight: 500;
  color: var(--muted);
  border: 1px solid var(--border);
  padding: 2px 7px;
  border-radius: 999px;
  margin-left: 2px;
}
.sup-list-actions { margin-left: auto; display: flex; gap: 6px; }

.sup-btn-primary {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 8px 14px;
  background: var(--text); color: var(--bg);
  border: none; border-radius: 6px;
  font-family: inherit; font-size: 12.5px; font-weight: 600;
  cursor: pointer;
  transition: filter .12s;
}
.sup-btn-primary:hover { filter: brightness(1.1); }
.sup-btn-primary svg { flex-shrink: 0; }

/* Filters row */
.sup-filters {
  display: flex; gap: 6px; padding: 10px 16px;
  border-bottom: 1px solid var(--border);
  overflow-x: auto;
  scrollbar-width: none;
}
.sup-filters::-webkit-scrollbar { display: none; }
.sup-filt {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 5px 10px;
  background: transparent;
  border: 1px solid var(--border);
  border-radius: 6px;
  font-family: inherit;
  font-size: 11.5px; font-weight: 500;
  color: var(--text-dim);
  cursor: pointer;
  transition: all .12s;
  white-space: nowrap;
}
.sup-filt:hover {
  background: var(--s2);
  color: var(--text);
}
.sup-filt[data-active="true"] {
  background: var(--text); color: var(--bg);
  border-color: var(--text);
}
.sup-filt .n {
  font-family: 'JetBrains Mono', monospace;
  font-size: 10.5px;
  opacity: .85;
}

/* Search */
.sup-list-search {
  padding: 8px 12px;
  border-bottom: 1px solid var(--border);
  display: flex; align-items: center; gap: 8px;
  font-size: 12px; color: var(--muted);
}
.sup-list-search svg { opacity: .7; flex-shrink: 0; }
.sup-list-search input {
  flex: 1;
  border: none; outline: none; background: transparent;
  font-family: inherit;
  font-size: 12.5px;
  color: var(--text);
  min-width: 0;
}
.sup-list-search input::placeholder { color: var(--muted); }

/* Tickets list */
.sup-tickets {
  flex: 1; overflow-y: auto;
  display: flex; flex-direction: column;
}
.sup-tk-row {
  padding: 12px 18px 12px 16px;
  border-bottom: 1px solid var(--border);
  cursor: pointer;
  transition: background .12s;
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 10px;
  align-items: start;
  position: relative;
}
.sup-tk-row:hover { background: var(--s2); }
.sup-tk-row[data-active="true"] {
  background: color-mix(in srgb, var(--accent) 6%, var(--surface));
}
.sup-tk-row[data-active="true"]::before {
  content: '';
  position: absolute; left: 0; top: 8px; bottom: 8px;
  width: 3px;
  background: var(--accent);
  border-radius: 0 2px 2px 0;
}

.sup-tk-dot {
  width: 8px; height: 8px;
  border-radius: 50%;
  margin-top: 6px;
  flex-shrink: 0;
}
.sup-tk-dot.open {
  background: var(--accent);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 22%, transparent);
}
.sup-tk-dot.in_progress { background: var(--tiede, #f7c948); }
.sup-tk-dot.resolved { background: var(--green); }

.sup-tk-body { min-width: 0; }
.sup-tk-line1 {
  display: flex; align-items: center; gap: 8px;
  font-size: 13px; font-weight: 600;
  color: var(--text);
  margin-bottom: 2px;
}
.sup-tk-subject {
  flex: 1; min-width: 0;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.sup-tk-id {
  font-family: 'JetBrains Mono', monospace;
  font-size: 10.5px; font-weight: 500;
  color: var(--muted);
  flex-shrink: 0;
}
.sup-tk-line2 {
  font-size: 11.5px;
  color: var(--text-dim);
  line-height: 1.45;
  display: -webkit-box;
  -webkit-line-clamp: 1;
  -webkit-box-orient: vertical;
  overflow: hidden;
}
.sup-tk-meta {
  margin-top: 6px;
  display: flex; align-items: center; gap: 6px;
  font-size: 10.5px; color: var(--muted);
  font-family: 'JetBrains Mono', monospace;
}
.sup-tk-meta .cat {
  text-transform: uppercase;
  letter-spacing: .4px;
  color: var(--text-dim);
  font-weight: 500;
}
.sup-tk-meta .sep { opacity: .4; }
.sup-tk-meta .prio {
  display: inline-flex; align-items: center; gap: 3px;
  padding: 1px 5px;
  border-radius: 3px;
  font-weight: 600; font-size: 9.5px;
  text-transform: uppercase;
  letter-spacing: .4px;
}
.sup-tk-meta .prio.urgent { color: var(--chaud); background: color-mix(in srgb, var(--chaud) 14%, transparent); }
.sup-tk-meta .prio.high { color: var(--tiede, #f7c948); background: color-mix(in srgb, var(--tiede, #f7c948) 14%, transparent); }
.sup-tk-meta .prio.normal { color: var(--muted); background: var(--s2); }
.sup-tk-meta .prio.low { color: var(--muted); background: transparent; }

.sup-tk-right {
  display: flex; flex-direction: column; align-items: flex-end; gap: 5px;
  flex-shrink: 0;
}
.sup-tk-time {
  font-family: 'JetBrains Mono', monospace;
  font-size: 10.5px;
  color: var(--muted);
  white-space: nowrap;
}
.sup-tk-unread {
  background: var(--accent); color: #fff;
  font-size: 10px; font-weight: 700;
  line-height: 1;
  padding: 3px 6px;
  border-radius: 999px;
  font-variant-numeric: tabular-nums;
}

/* ════════════════════════════════════════════
   PANE 2 — CONVERSATION
   ════════════════════════════════════════════ */
.sup-conv-pane {
  display: flex;
  flex-direction: column;
  height: 100%;
  overflow: hidden;
  background: var(--bg);
}

.sup-conv-head {
  padding: 14px 20px;
  border-bottom: 1px solid var(--border);
  background: var(--surface);
  display: flex;
  align-items: center;
  gap: 14px;
  flex-shrink: 0;
}
.sup-conv-head-l { flex: 1; min-width: 0; }
.sup-conv-id {
  font-family: 'JetBrains Mono', monospace;
  font-size: 10.5px; font-weight: 500;
  color: var(--muted);
  margin-bottom: 8px;
  display: flex; align-items: center; gap: 8px;
}
.sup-conv-status {
  display: inline-flex; align-items: center; gap: 5px;
  padding: 2px 7px;
  border-radius: 3px;
  font-size: 10px; font-weight: 600;
  text-transform: uppercase;
  letter-spacing: .4px;
}
.sup-conv-status.open {
  color: var(--accent);
  background: color-mix(in srgb, var(--accent) 12%, transparent);
  border: 1px solid color-mix(in srgb, var(--accent) 25%, transparent);
}
.sup-conv-status.in_progress {
  color: var(--tiede, #f7c948);
  background: color-mix(in srgb, var(--tiede, #f7c948) 14%, transparent);
  border: 1px solid color-mix(in srgb, var(--tiede, #f7c948) 28%, transparent);
}
.sup-conv-status.resolved {
  color: var(--green);
  background: color-mix(in srgb, var(--green) 14%, transparent);
  border: 1px solid color-mix(in srgb, var(--green) 28%, transparent);
}
.sup-conv-status .dot {
  width: 6px; height: 6px;
  border-radius: 50%;
  background: currentColor;
}
.sup-conv-subject {
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-size: 19px; font-weight: 700;
  letter-spacing: -.3px;
  color: var(--text);
  margin-bottom: 6px;
  line-height: 1.2;
}
.sup-conv-meta {
  font-size: 12px; color: var(--text-dim);
  display: flex; align-items: center; gap: 8px;
  flex-wrap: wrap;
  line-height: 1.4;
}
.sup-conv-meta .cat {
  font-family: 'JetBrains Mono', monospace;
  text-transform: uppercase;
  letter-spacing: .4px;
  font-size: 10.5px;
  color: var(--muted);
}
.sup-conv-meta .sep { opacity: .4; }

/* Actions à droite du header conv (style mockup : tous outline, petits, carrés) */
.sup-conv-actions {
  display: flex;
  gap: 6px;
  flex-shrink: 0;
  align-items: flex-start;
}
.sup-act {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 6px 10px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 6px;
  font-family: inherit;
  font-size: 12px;
  font-weight: 500;
  color: var(--text);
  cursor: pointer;
  transition: all .12s;
  white-space: nowrap;
}
.sup-act:hover {
  background: var(--s2);
  border-color: color-mix(in srgb, var(--text) 22%, var(--border));
}
.sup-act svg { flex-shrink: 0; opacity: .9; }
.sup-act-icon {
  padding: 6px 7px;
}

/* Menu dropdown ⋮ (Plus d'actions) */
.sup-act-menu {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 8px;
  box-shadow: 0 8px 24px rgba(0,0,0,.12);
  padding: 4px;
  min-width: 200px;
  display: flex;
  flex-direction: column;
  gap: 1px;
}
.sup-act-menu-item {
  display: flex;
  align-items: center;
  gap: 9px;
  padding: 8px 10px;
  background: transparent;
  border: none;
  border-radius: 5px;
  font-family: inherit;
  font-size: 12.5px;
  font-weight: 500;
  color: var(--text);
  cursor: pointer;
  text-align: left;
  width: 100%;
  transition: background .12s;
}
.sup-act-menu-item:hover {
  background: var(--s2);
}
.sup-act-menu-item svg {
  flex-shrink: 0;
  opacity: .7;
}
.sup-act-menu-item.danger {
  color: var(--chaud, #e85a5a);
}
.sup-act-menu-item.danger svg { opacity: .85; }
.sup-act-menu-item.danger:hover {
  background: color-mix(in srgb, var(--chaud, #e85a5a) 10%, transparent);
}
.sup-act-menu-sep {
  height: 1px;
  background: var(--border);
  margin: 4px 0;
}

/* Conversation timeline */
.sup-conv-body {
  flex: 1;
  overflow-y: auto;
  padding: 20px 20px 0;
}

.sup-msg {
  display: flex; gap: 11px;
  margin-bottom: 14px;
  max-width: 720px;
}
.sup-msg-av {
  width: 32px; height: 32px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-weight: 700;
  font-size: 12px;
  flex-shrink: 0;
}
.sup-msg-av.user {
  background: linear-gradient(135deg, var(--accent), var(--mauve, #c084fc));
  color: #fff;
}
.sup-msg-av.team {
  background: var(--text);
  color: var(--bg);
}
.sup-msg-av.ai {
  background: color-mix(in srgb, var(--accent) 12%, var(--surface));
  color: var(--accent);
  border: 1px solid color-mix(in srgb, var(--accent) 30%, transparent);
}
.sup-msg-body { flex: 1; min-width: 0; }
.sup-msg-head {
  display: flex; align-items: baseline; gap: 8px;
  margin-bottom: 5px;
}
.sup-msg-name {
  font-size: 12.5px;
  font-weight: 600;
  color: var(--text);
}
.sup-msg-tag {
  font-family: 'JetBrains Mono', monospace;
  font-size: 9.5px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: .4px;
  padding: 1px 5px;
  border-radius: 3px;
}
.sup-msg-tag.ai {
  color: var(--accent);
  background: color-mix(in srgb, var(--accent) 12%, transparent);
}
.sup-msg-tag.team {
  color: var(--text-dim);
  background: var(--s2);
}
.sup-msg-time {
  font-family: 'JetBrains Mono', monospace;
  font-size: 10.5px;
  color: var(--muted);
}
.sup-msg-content {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 10px;
  padding: 12px 14px;
  font-size: 13px;
  line-height: 1.55;
  color: var(--text);
  word-wrap: break-word;
  overflow-wrap: break-word;
}
.sup-msg.from-user .sup-msg-content {
  background: color-mix(in srgb, var(--accent) 6%, var(--surface));
  border-color: color-mix(in srgb, var(--accent) 22%, var(--border));
}
.sup-msg.from-ai .sup-msg-content {
  background: color-mix(in srgb, var(--accent) 4%, var(--surface));
}
.sup-msg-content p + p { margin-top: 8px; }
.sup-msg-content code {
  font-family: 'JetBrains Mono', monospace;
  font-size: 11.5px;
  background: var(--s2);
  padding: 1px 5px;
  border-radius: 3px;
  border: 1px solid var(--border);
}

/* Composer */
.sup-composer {
  border-top: 1px solid var(--border);
  background: var(--surface);
  padding: 12px 20px 16px;
  flex-shrink: 0;
}
.sup-comp-textarea {
  width: 100%;
  min-height: 88px;
  max-height: 240px;
  padding: 11px 14px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 8px;
  font-family: inherit;
  font-size: 13px;
  line-height: 1.5;
  color: var(--text);
  resize: vertical;
  outline: none;
  transition: border-color .12s;
  box-sizing: border-box;
}
.sup-comp-textarea:focus { border-color: var(--accent); }
.sup-comp-foot {
  display: flex; align-items: center; gap: 8px;
  margin-top: 8px;
  font-size: 11.5px;
  color: var(--muted);
}
.sup-comp-foot kbd {
  font-size: 10px;
  padding: 1px 5px;
  background: var(--s2);
  border: 1px solid var(--border);
  border-radius: 3px;
}
.sup-comp-attach {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 6px 10px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 6px;
  font-family: inherit;
  font-size: 12px;
  font-weight: 500;
  color: var(--text-dim);
  cursor: pointer;
  transition: all .12s;
}
.sup-comp-attach:hover {
  background: var(--s2);
  color: var(--text);
  border-color: color-mix(in srgb, var(--text) 22%, var(--border));
}
.sup-comp-attach svg { flex-shrink: 0; opacity: .85; }
.sup-comp-attach:disabled {
  opacity: .5;
  cursor: not-allowed;
}
.sup-comp-hint {
  margin-left: auto;
  font-size: 11px;
  color: var(--muted);
}
.sup-comp-send {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 7px 14px;
  background: var(--text); color: var(--bg);
  border-radius: 6px;
  font-family: inherit;
  font-size: 12.5px; font-weight: 600;
  border: none; cursor: pointer;
  transition: filter .12s;
}
.sup-comp-send:hover { filter: brightness(1.1); }
.sup-comp-send:disabled {
  opacity: .5;
  cursor: not-allowed;
  filter: none;
}

/* ════════════════════════════════════════════
   EMPTY STATE
   ════════════════════════════════════════════ */
.sup-empty-pane {
  height: 100%;
  overflow-y: auto;
  padding: 48px 44px;
  display: flex;
  flex-direction: column;
  gap: 28px;
  max-width: 680px;
  margin: 0 auto;
  box-sizing: border-box;
}
.sup-empty-illu {
  width: 104px; height: 104px;
  margin: 8px 0 4px;
  border-radius: 50%;
  background: linear-gradient(135deg,
    color-mix(in srgb, var(--accent) 14%, var(--surface)),
    color-mix(in srgb, var(--mauve, #c084fc) 14%, var(--surface)));
  border: 1px solid color-mix(in srgb, var(--accent) 22%, var(--border));
  display: grid;
  place-items: center;
  color: var(--accent);
}
.sup-empty-h1 {
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-size: 26px;
  font-weight: 700;
  letter-spacing: -.5px;
  line-height: 1.2;
  max-width: 520px;
  color: var(--text);
}
.sup-empty-h1 strong { color: var(--accent); font-weight: 700; }
.sup-empty-sub {
  font-size: 13px;
  color: var(--text-dim);
  line-height: 1.6;
  max-width: 480px;
}
.sup-empty-cta {
  display: inline-flex;
  align-items: center; gap: 8px;
  padding: 10px 16px;
  background: var(--text); color: var(--bg);
  border: none;
  border-radius: 8px;
  font-family: inherit;
  font-size: 13px; font-weight: 600;
  cursor: pointer;
  align-self: flex-start;
  transition: filter .12s;
}
.sup-empty-cta:hover { filter: brightness(1.1); }

/* Loading & error states */
.sup-loading {
  display: flex; align-items: center; justify-content: center;
  flex: 1;
  font-size: 13px;
  color: var(--muted);
}
.sup-error-pane {
  padding: 60px 40px;
  text-align: center;
  color: var(--muted);
  font-size: 13px;
}

/* ════════════════════════════════════════════
   MODAL — Nouveau ticket
   ════════════════════════════════════════════ */
.sup-modal-back {
  position: fixed; inset: 0;
  background: color-mix(in srgb, #000 35%, transparent);
  backdrop-filter: blur(4px);
  /* [#sup-modal-zindex v598] z-index 9998 → 100000 pour passer AU-DESSUS de la
     tabbar PWA (99999 depuis v597). Avant : modal passait sous la tabbar, le
     bouton submit était tronqué et la tabbar bloquait l'interaction. */
  z-index: 100000;
  display: none;
}
.sup-modal-back[data-open="true"] { display: block; }
.sup-modal {
  position: fixed; top: 50%; left: 50%;
  transform: translate(-50%, -50%);
  width: 560px; max-width: calc(100vw - 32px);
  max-height: calc(100vh - 64px);
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 12px;
  box-shadow: 0 20px 50px rgba(0,0,0,.35);
  /* [#sup-modal-zindex v598] z-index 9999 → 100001 (cf. .sup-modal-back) */
  z-index: 100001;
  display: none;
  flex-direction: column;
  overflow: hidden;
}
.sup-modal[data-open="true"] { display: flex; }

/* [#sup-modal-fab v598] Cache le FAB donna pendant qu'un modal sup est ouvert
   pour éviter qu'il chevauche les boutons de priorité (Low/Normal/etc.).
   :has() supporté Safari 15.4+ / iOS 15.4+ — OK pour le parc cible donna. */
body:has(.sup-modal[data-open="true"]) #pwa-donna-fab {
  display: none !important;
}

/* ─── Override PWA : bottom-sheet pleine largeur, slide-up depuis le bas ─── */
@keyframes sup-modal-slide-up {
  from { transform: translateY(100%); }
  to   { transform: translateY(0); }
}
@keyframes sup-modal-fade-in {
  from { opacity: 0; }
  to   { opacity: 1; }
}
body.is-mobile.pwa-active .sup-modal-back {
  animation: sup-modal-fade-in .2s ease-out;
}
body.is-mobile.pwa-active .sup-modal {
  /* [#sup-modal-fullscreen v627] Avant : bottom-sheet 92dvh, ce qui laissait voir
     les catégories floutées en haut → l'utilisateur perçoit ça comme un "fond
     transparent". Maintenant : full-screen, le modal couvre tout l'écran et il
     n'y a plus de zone visible derrière. */
  top: 0 !important;
  left: 0 !important;
  right: 0 !important;
  bottom: 0 !important;
  transform: none !important;
  width: 100% !important;
  max-width: 100% !important;
  height: 100dvh !important;
  max-height: 100dvh !important;
  border-radius: 0 !important;
  border: none !important;
  box-shadow: none !important;
  padding-top: calc(6px + env(safe-area-inset-top, 0px));
  animation: sup-modal-slide-up .28s cubic-bezier(.32, .72, 0, 1);
}
/* Drag handle visuel en haut — caché en full-screen v627 (plus de bottom-sheet) */
body.is-mobile.pwa-active .sup-modal::before {
  display: none;
}
/* Padding bottom safe-area pour iOS home indicator */
body.is-mobile.pwa-active .sup-modal-body,
body.is-mobile.pwa-active .sup-modal-foot {
  padding-bottom: calc(14px + env(safe-area-inset-bottom, 0px)) !important;
}
.sup-modal-head {
  padding: 16px 22px;
  border-bottom: 1px solid var(--border);
  display: flex; align-items: center; justify-content: space-between;
}
.sup-modal-head h2 {
  font-family: 'Plus Jakarta Sans', sans-serif;
  font-size: 16px; font-weight: 700;
  letter-spacing: -.2px;
  color: var(--text);
  margin: 0;
}
.sup-modal-close {
  width: 28px; height: 28px;
  display: grid; place-items: center;
  border-radius: 6px;
  border: none; background: transparent;
  color: var(--muted);
  cursor: pointer;
  transition: all .12s;
}
.sup-modal-close:hover {
  background: var(--s2);
  color: var(--text);
}
.sup-modal-body {
  padding: 18px 22px 14px;
  overflow-y: auto;
  display: flex; flex-direction: column; gap: 14px;
}
.sup-field { display: flex; flex-direction: column; gap: 6px; }
.sup-field label {
  font-size: 11px; font-weight: 600;
  color: var(--text-dim);
  text-transform: uppercase;
  letter-spacing: .4px;
}
.sup-field label .req { color: var(--chaud); }
.sup-field input,
.sup-field textarea,
.sup-field select {
  font-family: inherit;
  font-size: 13px;
  padding: 10px 12px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 6px;
  color: var(--text);
  outline: none;
  transition: border-color .12s;
}
.sup-field input:focus,
.sup-field textarea:focus,
.sup-field select:focus {
  border-color: var(--accent);
}
.sup-field textarea {
  min-height: 96px;
  resize: vertical;
}
.sup-cat-pills { display: flex; flex-wrap: wrap; gap: 6px; }
.sup-cat-pill {
  padding: 7px 12px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 6px;
  font-family: inherit;
  font-size: 12px; font-weight: 500;
  color: var(--text-dim);
  cursor: pointer;
  transition: all .12s;
  display: inline-flex;
  align-items: center;
  gap: 6px;
}
.sup-cat-pill svg { flex-shrink: 0; opacity: .85; }
.sup-cat-pill:hover {
  background: var(--s2);
  color: var(--text);
}
.sup-cat-pill[data-active="true"] {
  background: var(--text); color: var(--bg);
  border-color: var(--text);
}
.sup-prio-row {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 6px;
}
.sup-prio-btn {
  padding: 10px 6px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 6px;
  font-family: inherit;
  font-size: 12px; font-weight: 500;
  color: var(--text-dim);
  cursor: pointer;
  display: flex; flex-direction: column;
  align-items: center;
  gap: 5px;
  transition: all .12s;
}
.sup-prio-btn:hover {
  background: var(--s2);
  color: var(--text);
}
.sup-prio-btn[data-active="true"] {
  border-color: var(--accent);
  background: color-mix(in srgb, var(--accent) 6%, var(--surface));
  color: var(--text);
}
.sup-prio-btn .dot {
  width: 8px; height: 8px;
  border-radius: 50%;
  background: var(--muted);
}
.sup-prio-btn[data-prio="low"] .dot { background: var(--muted); }
.sup-prio-btn[data-prio="normal"] .dot { background: var(--accent); }
.sup-prio-btn[data-prio="high"] .dot { background: var(--tiede, #f7c948); }
.sup-prio-btn[data-prio="urgent"] .dot { background: var(--chaud); }

.sup-modal-foot {
  padding: 12px 22px 16px;
  border-top: 1px solid var(--border);
  display: flex; align-items: center; justify-content: flex-end; gap: 8px;
}
.sup-modal-foot .err {
  margin-right: auto;
  font-size: 11.5px;
  color: var(--chaud);
  min-width: 0;
}
.sup-modal-foot .err:empty { display: none; }

.sup-btn-secondary {
  padding: 8px 14px;
  background: transparent;
  border: 1px solid var(--border);
  border-radius: 6px;
  font-family: inherit;
  font-size: 12.5px; font-weight: 500;
  color: var(--text-dim);
  cursor: pointer;
  transition: all .12s;
}
.sup-btn-secondary:hover {
  background: var(--s2);
  color: var(--text);
}

/* ════════════════════════════════════════════
   MODAL CONFIRMATION (résoudre / escalader)
   ════════════════════════════════════════════ */
.sup-confirm-desc {
  font-size: 13px;
  color: var(--text-dim);
  line-height: 1.5;
  margin: 0 0 4px;
}

/* Champs : variantes optionnel / obligatoire / hint */
.sup-field-opt {
  font-weight: 400;
  color: var(--muted);
  font-size: 11px;
  margin-left: 4px;
}
.sup-field-req {
  color: var(--chaud, #d54040);
  font-weight: 700;
  margin-left: 2px;
}
.sup-field-hint {
  font-size: 11px;
  color: var(--muted);
  margin-top: 4px;
  line-height: 1.4;
}

/* Erreur dans le modal-body (différent de modal-foot .err) */
.sup-modal-err {
  padding: 10px 12px;
  background: color-mix(in srgb, var(--chaud, #d54040) 8%, transparent);
  border: 1px solid color-mix(in srgb, var(--chaud, #d54040) 28%, var(--border));
  border-radius: 6px;
  font-size: 12.5px;
  color: var(--chaud, #d54040);
  font-weight: 500;
  line-height: 1.4;
}

/* Évolution priorité dans modal escalade */
.sup-prio-evol {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px;
  background: var(--s2);
  border: 1px solid var(--border);
  border-radius: 8px;
}
.sup-prio-cur {
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 4px;
  min-width: 0;
}
.sup-prio-lbl {
  font-family: var(--mono, 'JetBrains Mono', monospace);
  font-size: 9.5px;
  font-weight: 500;
  letter-spacing: .6px;
  text-transform: uppercase;
  color: var(--muted);
}
.sup-prio-val {
  display: inline-flex;
  align-items: center;
  padding: 4px 9px;
  border-radius: 4px;
  font-size: 12px;
  font-weight: 600;
  width: fit-content;
}
.sup-prio-val.sup-prio-urgent {
  color: var(--chaud, #d54040);
  background: color-mix(in srgb, var(--chaud, #d54040) 14%, transparent);
}
.sup-prio-val.sup-prio-high {
  color: var(--tiede, #d4a017);
  background: color-mix(in srgb, var(--tiede, #f7c948) 18%, transparent);
}
.sup-prio-val.sup-prio-normal {
  color: var(--text-dim);
  background: var(--surface);
  border: 1px solid var(--border);
}
.sup-prio-val.sup-prio-low {
  color: var(--muted);
  background: var(--surface);
  border: 1px solid var(--border);
}
.sup-prio-arr {
  flex-shrink: 0;
  color: var(--muted);
  opacity: .7;
}

/* Avertissement P0/P1 dans modal escalade */
.sup-warn-alert {
  padding: 10px 12px;
  background: color-mix(in srgb, var(--tiede, #f7c948) 12%, transparent);
  border: 1px solid color-mix(in srgb, var(--tiede, #f7c948) 30%, var(--border));
  border-radius: 6px;
  font-size: 12.5px;
  color: var(--text);
  line-height: 1.5;
  font-weight: 500;
}

/* ════════════════════════════════════════════
   SIDEBAR badge support
   ════════════════════════════════════════════ */
.sb-item .sup-badge {
  margin-left: auto;
  background: var(--accent); color: #fff;
  font-size: 10.5px; font-weight: 700;
  line-height: 1;
  padding: 3px 6px;
  border-radius: 999px;
  font-variant-numeric: tabular-nums;
  display: none;
}
.sb-item[data-support-awaiting] .sup-badge { display: inline-block; }
.sb-item[data-support-awaiting] .sb-count { display: none; }

/* ════════════════════════════════════════════
   PWA badges support : pastille violette sur tab "Plus" + titre Plus + menu item
   ════════════════════════════════════════════ */

/* Tab "Plus" PWA : petit dot violet en haut à droite de l'icône */
.pwa-root .tab .sup-tab-dot,
.phone-tabbar-5 .tab .sup-tab-dot {
  position: absolute;
  top: 4px;
  right: 50%;
  transform: translateX(12px);
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--accent);
  box-shadow: 0 0 0 2px var(--surface), 0 0 0 4px color-mix(in srgb, var(--accent) 25%, transparent);
  pointer-events: none;
}

/* Titre H1 "Plus" : pastille violette avec count à droite du titre */
.pwa-root [data-view="plus"] h1 .sup-title-dot,
.pwa-root [data-view="plus"] .ttl .sup-title-dot {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  margin-left: 10px;
  background: var(--accent);
  color: #fff;
  font-family: var(--font, 'Inter', sans-serif);
  font-size: 11px;
  font-weight: 700;
  line-height: 1;
  padding: 3px 7px;
  border-radius: 999px;
  font-variant-numeric: tabular-nums;
  vertical-align: middle;
  letter-spacing: -.1px;
}

/* Item "Support" dans le menu Plus PWA : pastille à droite */
.pwa-root [data-view="plus"] [data-pwa-goto="support"] .sup-menu-dot {
  margin-left: auto;
  background: var(--accent);
  color: #fff;
  font-size: 10.5px;
  font-weight: 700;
  line-height: 1;
  padding: 3px 7px;
  border-radius: 999px;
  font-variant-numeric: tabular-nums;
  flex-shrink: 0;
}

/* ════════════════════════════════════════════════════════════════════════════
   PWA — Mobile · COPIE FIDÈLE du mockup Margot (Donna Support PWA.html)
   Classes préfixées .pwa-sup-* pour ne pas conflicter avec d'autres modules
   ════════════════════════════════════════════════════════════════════════════ */

/* Reset: scroll de la vue sans padding latéral (les sous-blocs gèrent leurs paddings) */
.pwa-root [data-view="support"] .scroll {
  padding: 0 !important;
  /* Pas de display:flex ici — laisse le flux normal pour que les enfants
     (topbar, hdr-big, seg, cta-card, tk-list) s'enchaînent verticalement */
}

/* ───── topbar (back + title eyebrow + search/menu) ───── */
.pwa-sup-topbar{
  flex-shrink: 0;
  padding: 6px 14px 10px;
  display: flex;
  align-items: center;
  gap: 10px;
  background: var(--bg);
}
.pwa-sup-topbar .topbar-btn{
  width: 38px; height: 38px;
  border-radius: 50%;
  display: grid; place-items: center;
  color: var(--text-dim);
  background: transparent;
  border: none;
  cursor: pointer;
  flex-shrink: 0;
}
.pwa-sup-topbar .topbar-btn:active{ background: var(--s2); color: var(--text); }
.pwa-sup-topbar .topbar-title{
  flex: 1;
  min-width: 0;
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 17px;
  letter-spacing: -.3px;
  color: var(--text);
}
.pwa-sup-topbar .topbar-title small{
  display: block;
  font-family: var(--mono);
  font-size: 10px;
  font-weight: 500;
  color: var(--muted);
  letter-spacing: .4px;
  text-transform: uppercase;
  margin-bottom: 2px;
}

/* ───── EMPTY STATE ───── */
.pwa-sup-empty{
  flex: 1;
  display: flex;
  flex-direction: column;
  padding: 0 20px 20px;
  overflow-y: auto;
  scrollbar-width: none;
}
.pwa-sup-empty::-webkit-scrollbar{ display: none; }
.pwa-sup-empty .empty-illu{
  width: 84px; height: 84px;
  margin: 14px auto 16px;
  border-radius: 50%;
  background: linear-gradient(135deg,
    color-mix(in srgb, var(--accent) 14%, var(--surface)),
    color-mix(in srgb, var(--mauve, #c084fc) 14%, var(--surface)));
  border: 1px solid color-mix(in srgb, var(--accent) 22%, var(--border));
  display: grid; place-items: center;
  color: var(--accent);
}
.pwa-sup-empty .empty-h1{
  font-family: var(--font-display);
  font-size: 22px;
  font-weight: 800;
  letter-spacing: -.5px;
  line-height: 1.2;
  text-align: center;
  margin-bottom: 8px;
  color: var(--text);
}
.pwa-sup-empty .empty-h1 strong{
  color: var(--accent);
  font-weight: 800;
}
.pwa-sup-empty .empty-sub{
  font-size: 12.5px;
  color: var(--text-dim);
  line-height: 1.55;
  text-align: center;
  margin-bottom: 18px;
  padding: 0 4px;
}
.pwa-sup-empty .empty-cta{
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 7px;
  width: 100%;
  padding: 13px 18px;
  background: var(--text);
  color: var(--bg);
  border: none;
  border-radius: 14px;
  font-size: 14px;
  font-weight: 700;
  cursor: pointer;
  margin-bottom: 24px;
  font-family: inherit;
}
.pwa-sup-empty .empty-cta:active{ transform: scale(.99); }
.pwa-sup-empty .faq-h{
  font-family: var(--mono);
  font-size: 10.5px;
  font-weight: 500;
  letter-spacing: .6px;
  color: var(--muted);
  text-transform: uppercase;
  margin-bottom: 8px;
}
.pwa-sup-empty .faq-card{
  display: flex;
  align-items: center;
  gap: 11px;
  padding: 11px 12px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 14px;
  margin-bottom: 8px;
  cursor: pointer;
  font-family: inherit;
  text-align: left;
  width: 100%;
  appearance: none;
  -webkit-appearance: none;
}
.pwa-sup-empty .faq-icon{
  width: 32px; height: 32px;
  border-radius: 8px;
  background: color-mix(in srgb, var(--accent) 10%, var(--surface));
  color: var(--accent);
  display: grid; place-items: center;
  flex-shrink: 0;
}
.pwa-sup-empty .faq-body{ flex: 1; min-width: 0; }
.pwa-sup-empty .faq-title{
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
  margin-bottom: 2px;
}
.pwa-sup-empty .faq-sub{
  font-size: 11px;
  color: var(--muted);
  line-height: 1.4;
}
.pwa-sup-empty .faq-arrow{
  color: var(--muted);
  flex-shrink: 0;
}
.pwa-sup-empty .contact-strip{
  margin-top: 14px;
  padding: 12px 14px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 14px;
  display: flex;
  align-items: center;
  gap: 11px;
}
.pwa-sup-empty .contact-strip .av{
  width: 36px; height: 36px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--accent), var(--mauve, #c084fc));
  color: #fff;
  display: grid; place-items: center;
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 13px;
  flex-shrink: 0;
}
.pwa-sup-empty .contact-strip .info{ flex: 1; min-width: 0; }
.pwa-sup-empty .contact-strip .name{
  font-size: 12px;
  font-weight: 600;
  color: var(--text);
}
.pwa-sup-empty .contact-strip .role{
  font-size: 10.5px;
  color: var(--muted);
  margin-top: 1px;
}
.pwa-sup-empty .contact-strip .status{
  font-family: var(--mono);
  font-size: 9.5px;
  color: var(--green);
  display: flex;
  align-items: center;
  gap: 4px;
}
.pwa-sup-empty .contact-strip .status .dot{
  width: 5px; height: 5px;
  border-radius: 50%;
  background: currentColor;
  box-shadow: 0 0 0 2.5px color-mix(in srgb, var(--green) 22%, transparent);
}

/* ───── LIST VIEW ───── */
.pwa-sup-hdr-big{
  padding: 4px 20px 10px;
  flex-shrink: 0;
}
.pwa-sup-hdr-big .eyebrow{
  font-family: var(--mono);
  font-size: 10.5px;
  font-weight: 500;
  letter-spacing: 1.4px;
  text-transform: uppercase;
  color: var(--muted);
  margin-bottom: 4px;
}
.pwa-sup-hdr-big h1{
  font-family: var(--font-display);
  font-weight: 800;
  font-size: 26px;
  letter-spacing: -.6px;
  line-height: 1.1;
  color: var(--text);
  margin: 0;
}
.pwa-sup-hdr-big h1 strong{
  color: var(--accent);
  font-weight: 800;
}

/* Filtres segmentés */
.pwa-sup-seg{
  display: flex;
  gap: 4px;
  padding: 3px;
  background: var(--s2);
  border-radius: 10px;
  margin: 6px 16px 12px;
  flex-shrink: 0;
}
.pwa-sup-seg button{
  flex: 1;
  min-width: 0;
  padding: 7px 6px;
  background: transparent;
  border: none;
  cursor: pointer;
  font-size: 12px;
  font-weight: 600;
  color: var(--text-dim);
  border-radius: 7px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 5px;
  font-family: inherit;
  transition: all .15s;
  white-space: nowrap;
}
.pwa-sup-seg button .n{
  font-family: var(--mono);
  font-size: 10px;
  background: var(--surface);
  border: 1px solid var(--border);
  padding: 1px 5px;
  border-radius: 999px;
  color: var(--muted);
  font-weight: 500;
  flex-shrink: 0;
}
.pwa-sup-seg button.active{
  background: var(--surface);
  color: var(--text);
  box-shadow: 0 1px 3px rgba(0,0,0,.06);
}
.pwa-sup-seg button.active .n{
  background: color-mix(in srgb, var(--accent) 14%, transparent);
  border-color: transparent;
  color: var(--accent);
}

/* CTA card "Une nouvelle question ?" */
.pwa-sup-cta-card{
  margin: 0 16px 12px;
  padding: 14px;
  background: linear-gradient(135deg, var(--text) 0%, var(--text-dim) 100%);
  color: var(--bg);
  border-radius: 14px;
  display: flex !important;
  align-items: center;
  gap: 12px;
  cursor: pointer;
  border: none;
  font-family: inherit;
  text-align: left;
  width: calc(100% - 32px);
  box-sizing: border-box;
  flex-shrink: 0;
  appearance: none;
  -webkit-appearance: none;
  min-height: 70px;
}
.pwa-sup-cta-card:active{ transform: scale(.99); }
.pwa-sup-cta-card .ico,
.pwa-sup-cta-card .body,
.pwa-sup-cta-card .arr,
.pwa-sup-cta-card svg {
  pointer-events: none;
}
.pwa-sup-cta-card .ico{
  width: 40px; height: 40px;
  border-radius: 10px;
  background: color-mix(in srgb, var(--bg) 16%, transparent);
  display: grid;
  place-items: center;
  flex-shrink: 0;
  color: var(--bg);
}
.pwa-sup-cta-card .body{ flex: 1; min-width: 0; }
.pwa-sup-cta-card h3{
  font-family: var(--font-display);
  font-size: 14.5px;
  font-weight: 700;
  letter-spacing: -.2px;
  margin: 0 0 2px;
  color: var(--bg);
}
.pwa-sup-cta-card p{
  font-size: 11.5px;
  opacity: .7;
  line-height: 1.4;
  margin: 0;
  color: var(--bg);
}
.pwa-sup-cta-card .arr{
  margin-left: auto;
  opacity: .7;
  flex-shrink: 0;
  color: var(--bg);
}

/* Liste tickets */
.pwa-sup-tk-list{
  padding: 0 16px 16px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}
.pwa-sup-tk-card{
  position: relative;
  padding: 14px 14px 12px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 14px;
  cursor: pointer;
  transition: all .15s;
  text-align: left;
  font-family: inherit;
  width: 100%;
  appearance: none;
  -webkit-appearance: none;
}
.pwa-sup-tk-card:active{ transform: scale(.99); }
.pwa-sup-tk-card.unread{
  border-color: color-mix(in srgb, var(--accent) 30%, var(--border));
  background: color-mix(in srgb, var(--accent) 4%, var(--surface));
}
.pwa-sup-tk-card .dot-violet{
  position: absolute;
  top: 14px; right: 14px;
  width: 9px; height: 9px;
  border-radius: 50%;
  background: var(--accent);
  box-shadow: 0 0 0 3px color-mix(in srgb, var(--accent) 22%, transparent);
}
.pwa-sup-tk-card .tk-row1{
  display: flex;
  align-items: center;
  gap: 8px;
  font-family: var(--mono);
  font-size: 10px;
  font-weight: 600;
  letter-spacing: .4px;
  text-transform: uppercase;
  margin-bottom: 8px;
}
.pwa-sup-tk-card .tk-row1 .id{ color: var(--muted); }
.pwa-sup-tk-card .tk-row1 .sep{ opacity: .4; color: var(--muted); }
.pwa-sup-tk-card .tk-row1 .cat{ color: var(--text-dim); }
.pwa-sup-tk-card .tk-row1 .prio{
  padding: 2px 6px;
  border-radius: 3px;
  display: inline-flex;
  align-items: center;
  gap: 3px;
}
.pwa-sup-tk-card .tk-row1 .prio.urgent{ color: var(--chaud, #e85a5a); background: color-mix(in srgb, var(--chaud, #e85a5a) 14%, transparent); }
.pwa-sup-tk-card .tk-row1 .prio.high{ color: var(--tiede, #d4a017); background: color-mix(in srgb, var(--tiede, #f7c948) 18%, transparent); }
.pwa-sup-tk-card .tk-row1 .prio.normal{ color: var(--muted); background: var(--s2); }
.pwa-sup-tk-card .tk-subj{
  font-size: 14.5px;
  font-weight: 700;
  letter-spacing: -.2px;
  color: var(--text);
  line-height: 1.3;
  margin-bottom: 5px;
  padding-right: 14px;
}
.pwa-sup-tk-card .tk-prev{
  font-size: 12.5px;
  color: var(--text-dim);
  line-height: 1.45;
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
  margin-bottom: 10px;
}
.pwa-sup-tk-card .tk-prev .from{
  color: var(--text);
  font-weight: 600;
}
.pwa-sup-tk-card .tk-foot{
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 11px;
  color: var(--muted);
}
.pwa-sup-tk-card .tk-foot .status-pill{
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 3px 7px;
  border-radius: 999px;
  font-size: 10.5px;
  font-weight: 600;
}
.pwa-sup-tk-card .tk-foot .status-pill.open{ color: var(--accent); background: color-mix(in srgb, var(--accent) 12%, transparent); }
.pwa-sup-tk-card .tk-foot .status-pill.in_progress{ color: var(--tiede, #d4a017); background: color-mix(in srgb, var(--tiede, #f7c948) 14%, transparent); }
.pwa-sup-tk-card .tk-foot .status-pill.resolved{ color: var(--green); background: color-mix(in srgb, var(--green) 14%, transparent); }
.pwa-sup-tk-card .tk-foot .status-pill .d{
  width: 5px; height: 5px;
  border-radius: 50%;
  background: currentColor;
}
.pwa-sup-tk-card .tk-foot .replies{
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-family: var(--mono);
  font-size: 10.5px;
}
.pwa-sup-tk-card .tk-foot .time{
  margin-left: auto;
  font-family: var(--mono);
  font-size: 10.5px;
}

/* ───── DETAIL VIEW ───── */
.pwa-sup-conv-head{
  padding: 4px 18px 14px;
  border-bottom: 1px solid var(--border);
  flex-shrink: 0;
}
.pwa-sup-conv-head .meta-row{
  display: flex;
  align-items: center;
  gap: 8px;
  font-family: var(--mono);
  font-size: 10px;
  font-weight: 600;
  letter-spacing: .4px;
  text-transform: uppercase;
  margin-bottom: 8px;
  flex-wrap: wrap;
}
.pwa-sup-conv-head .meta-row .id{ color: var(--muted); }
.pwa-sup-conv-head .meta-row .sep{ opacity: .4; color: var(--muted); }
.pwa-sup-conv-head .meta-row .status-pill{
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 7px;
  border-radius: 999px;
  font-size: 9.5px;
}
.pwa-sup-conv-head .meta-row .status-pill .d{
  width: 5px; height: 5px;
  border-radius: 50%;
  background: currentColor;
}
.pwa-sup-conv-head .meta-row .status-pill.open{ color: var(--accent); background: color-mix(in srgb, var(--accent) 12%, transparent); }
.pwa-sup-conv-head .meta-row .status-pill.in_progress{ color: var(--tiede, #d4a017); background: color-mix(in srgb, var(--tiede, #f7c948) 14%, transparent); }
.pwa-sup-conv-head .meta-row .status-pill.resolved{ color: var(--green); background: color-mix(in srgb, var(--green) 14%, transparent); }
.pwa-sup-conv-head .meta-row .prio-color.urgent{ color: var(--chaud, #e85a5a); }
.pwa-sup-conv-head .meta-row .prio-color.high{ color: var(--tiede, #d4a017); }
.pwa-sup-conv-head .meta-row .prio-color.normal{ color: var(--muted); }
.pwa-sup-conv-head .meta-row .prio-color.low{ color: var(--muted); }
.pwa-sup-conv-head h2{
  font-family: var(--font-display);
  font-size: 19px;
  font-weight: 700;
  letter-spacing: -.4px;
  line-height: 1.25;
  margin: 0 0 6px;
  color: var(--text);
}
.pwa-sup-conv-head .micro{
  font-size: 11.5px;
  color: var(--text-dim);
}

/* Quick actions strip (Marquer résolu, Escalader)
   [#79] Strict mockup Margot : padding 6x11, font 11.5px, weight 500,
   border-radius 999px (pill arrondi), SVG 11x11. */
.pwa-sup-qa-strip{
  display: flex;
  gap: 6px;
  padding: 10px 18px 0;
  flex-shrink: 0;
  overflow-x: auto;
  scrollbar-width: none;
}
.pwa-sup-qa-strip::-webkit-scrollbar{ display: none; }
.pwa-sup-qa-btn{
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 6px 11px;
  background: var(--s2);
  border: 1px solid var(--border);
  border-radius: 999px;
  font-size: 11.5px;
  font-weight: 500;
  color: var(--text-dim);
  white-space: nowrap;
  cursor: pointer;
  font-family: inherit;
  flex-shrink: 0;
  text-transform: none;
}
.pwa-sup-qa-btn svg { width: 11px !important; height: 11px !important; flex-shrink: 0; }
.pwa-sup-qa-btn:active{ transform: scale(.97); }
.pwa-sup-qa-btn.solid{
  background: var(--text);
  color: var(--bg);
  border-color: var(--text);
  font-weight: 600;
}
.pwa-sup-qa-btn.solid:hover{ background: var(--text-dim); }

/* Thread (messages) */
.pwa-sup-thread{
  flex: 1;
  overflow-y: auto;
  padding: 14px 16px 16px;
  -webkit-overflow-scrolling: touch;
  scrollbar-width: none;
}
.pwa-sup-thread::-webkit-scrollbar{ display: none; }
.pwa-sup-thread .day-sep{
  text-align: center;
  font-family: var(--mono);
  font-size: 10px;
  color: var(--muted);
  text-transform: uppercase;
  letter-spacing: .6px;
  margin: 4px 0 14px;
}

.pwa-sup-bubble{
  display: flex;
  gap: 9px;
  margin-bottom: 14px;
  max-width: 100%;
}
.pwa-sup-bubble .bubble-av{
  width: 30px; height: 30px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 11px;
  flex-shrink: 0;
}
.pwa-sup-bubble .bubble-av.user{
  background: linear-gradient(135deg, var(--accent), var(--mauve, #c084fc));
  color: #fff;
}
.pwa-sup-bubble .bubble-av.support{
  background: var(--text);
  color: var(--bg);
}
.pwa-sup-bubble .bubble-av.ai{
  background: color-mix(in srgb, var(--accent) 12%, var(--surface));
  color: var(--accent);
  border: 1px solid color-mix(in srgb, var(--accent) 30%, transparent);
}
.pwa-sup-bubble .bubble-body{ flex: 1; min-width: 0; }
.pwa-sup-bubble .bubble-head{
  display: flex;
  align-items: baseline;
  gap: 6px;
  flex-wrap: wrap;
  margin-bottom: 4px;
}
.pwa-sup-bubble .bubble-name{
  font-size: 12px;
  font-weight: 600;
  color: var(--text);
}
.pwa-sup-bubble .bubble-tag{
  font-family: var(--mono);
  font-size: 9px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: .4px;
  padding: 1px 5px;
  border-radius: 3px;
}
.pwa-sup-bubble .bubble-tag.ai{
  color: var(--accent);
  background: color-mix(in srgb, var(--accent) 12%, transparent);
}
.pwa-sup-bubble .bubble-tag.team{
  color: var(--text-dim);
  background: var(--s2);
}
.pwa-sup-bubble .bubble-time{
  font-family: var(--mono);
  font-size: 10px;
  color: var(--muted);
}
.pwa-sup-bubble .bubble-content{
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 12px;
  padding: 10px 12px;
  font-size: 13px;
  line-height: 1.5;
  color: var(--text);
  word-wrap: break-word;
  overflow-wrap: break-word;
}
.pwa-sup-bubble.user-msg .bubble-content{
  background: color-mix(in srgb, var(--accent) 6%, var(--surface));
  border-color: color-mix(in srgb, var(--accent) 20%, var(--border));
}
.pwa-sup-bubble.ai-msg .bubble-content{
  background: color-mix(in srgb, var(--accent) 4%, var(--surface));
}

/* Composer — position fixed.
   Note : le lock html+body+#pwa-root en position:fixed est appliqué en JS via
   inline styles !important pour battre toute autre règle. Voir _setupKbHandler. */
.pwa-sup-composer{
  position: fixed;
  left: 0;
  right: 0;
  bottom: var(--sup-composer-bottom, calc(62px + env(safe-area-inset-bottom, 0px)));
  z-index: 100;
  padding: 10px 14px 14px;
  background: var(--surface);
  border-top: 1px solid var(--border);
  transition: bottom .18s ease-out;
}
/* Masque la tabbar quand le composer support a le focus (clavier ouvert) */
body.is-mobile.pwa-active.sup-composer-kb-open #__pwa_tabbar_host,
body.is-mobile.pwa-active.sup-composer-kb-open .phone-tabbar-5 {
  display: none !important;
}
body.is-mobile.pwa-active.sup-composer-kb-open .pwa-sup-composer {
  bottom: var(--sup-kb-offset, 0px);
  border-bottom-left-radius: 0;
  border-bottom-right-radius: 0;
  transition: none;
}

/* Padding-bottom du thread compense la hauteur du composer (~76px) + tabbar (62px) en mode normal */
.pwa-sup-thread{
  padding-bottom: calc(76px + 62px + env(safe-area-inset-bottom, 0px)) !important;
}
/* Quand clavier ouvert, le thread doit padder en bas de la hauteur du clavier + composer */
body.is-mobile.pwa-active.sup-composer-kb-open .pwa-sup-thread {
  padding-bottom: calc(var(--sup-kb-offset, 0px) + 76px) !important;
}

/* ─── Modal nouveau ticket : repositionnement quand clavier ouvert ─── */
body.is-mobile.pwa-active.sup-modal-kb-open .sup-modal {
  bottom: var(--sup-kb-offset, 0px) !important;
  max-height: calc(var(--sup-frozen-h, 100dvh) - var(--sup-kb-offset, 0px) - 20px) !important;
  transition: bottom .18s ease-out, max-height .18s ease-out;
}
.pwa-sup-composer .comp-row{
  display: flex;
  align-items: flex-end;
  gap: 8px;
}
.pwa-sup-composer .comp-attach-btn{
  width: 36px; height: 36px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: var(--s2);
  border: 1px solid var(--border);
  color: var(--text-dim);
  flex-shrink: 0;
  cursor: pointer;
}
.pwa-sup-composer .comp-input{
  flex: 1;
  min-height: 40px;
  max-height: 120px;
  padding: 10px 14px;
  background: var(--bg);
  border: 1px solid var(--border);
  border-radius: 20px;
  font-family: inherit;
  font-size: 13px;
  line-height: 1.4;
  color: var(--text);
  resize: none;
  outline: none;
}
.pwa-sup-composer .comp-input:focus{ border-color: var(--accent); }
.pwa-sup-composer .comp-send{
  width: 38px; height: 38px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: var(--text);
  color: var(--bg);
  border: none;
  cursor: pointer;
  flex-shrink: 0;
}
.pwa-sup-composer .comp-send:active{ transform: scale(.96); }

/* Vue détail PWA — flex column */
.pwa-root [data-view="support-detail"]{
  display: none;
  flex: 1;
  flex-direction: column;
  overflow: hidden;
}
.pwa-root [data-view="support-detail"].active{
  display: flex !important;
}